I bought a camera system from this Best Buy online for in store pick up. I picked it up in store and then the camera system sat for 2 weeks. The next week we actually went to install the system but upon opening realized that not only were the camera cover in dirt and grime but also the wires had already been cut and we're extremely corroded. So I went back to this store to return and get a camera system from somewhere else as they had lost my trust by selling used products. When I tried to return they told me they had a strick 15 day return policy even though they sold me a used product and it was only five days past the policy. I asked to speak to a manager to reason with them as I had just opened this and planned on installing for use inside but these look like they have been outside for a year. The manager came over and then started insinuating that I had did this to the camera system. I asked him to use common sense as it would be impossible for the wires to be that corroded and have that much grime on the cameras in a 20 day period especially inside. I also told him he should not be selling used products to which he replied that any return is inspected to ensure it has not been used. He was obviously wrong and whoever inspects the returned items is not doing they're job. I blame the managers but they choose to blame the customers. The only saving grace is they did give me a new system but only after insulting me and telling me I did this to the system. I urge you to immediately inspect any product you get from this particular Best Buy.
This location is often very well stocked and has items that are typically sold out elsewhere. Plenty of employees walk around here compared the Best Buy near my house (you'd probably have to walk the entire store to find an employee), and there's always someone to ask for help. The only downside is that when I try calling, they don't always answer the phone, which is a bummer since I live 30+ minutes away and would like to know if an item is in stock before driving over. Overall, would still visit again.
Managers are the worst there. Avoid at all costs. I shop over $20k annually at bestbuy, if all experiences were like Commack store's: I would never shop with bestbuy again. Buyer beware!!!!!
The only cpmplaint i had is that i had to ask for help, nobody approached me. But once i got a salesman, everything went super smooth.
Wished could give no star. Received damaged wine cooler purchased on-line. Had to make 4 phone calls to Best Buy to make arrangements for pick up/exchange. Every time, lengthy hold. Agents friendly but incapable. Finally received label for pick up via e-mail after 3rd call. Told by Best Buy free of charge. Contacted UPS for pick-up. Bounced between various departments. UPS agent rude and could care less! Even the manager was unprofessional. Told by UPS I would be responsible for charges! Had to call Best Buy again. I was told label not for free pick up but Best buy "would look into it"! Still wondering about the outcome!
Best Buy is a US Electronics Store based in East Northport, Virginia. Best Buy is located at 3124 Jericho Turnpike, East Northport, NY 11731, USA.
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